Statute

I. SUBJECT SCOPE

The following regulations describe the rules for the provision by the Intermediary of intermediation services in the purchase of goods from Sellers.

II. GENERAL PROVISIONS

1. The Regulations are continuously available on the manetta.pl Website, enabling each user to obtain, reproduce and record their content by printing or saving it on a medium at any time.
2. The administrator of personal data processed in connection with the implementation of the provisions of the Regulations is the Agent. Personal data is processed for the purposes, within the scope, and based on the principles indicated in the Privacy Policy published on the Website.
3. The Intermediary declares that it complies with all principles of protection of Clients' personal data.
4. Providing personal data is voluntary. Every person whose personal data is processed by the Intermediary has the right to inspect, update, and correct it.
5. The Customer consents to the collection, storage, and processing of personal data by the Intermediary for purposes directly related to the fulfillment of the Goods ordered on the Website. Detailed terms and conditions for the collection, processing, and protection of personal data by the Intermediary are set forth in the Website's Privacy Policy.
6. The Client is obligated to use the Website and the services offered by the Intermediary through it in a manner consistent with the provisions of the Terms and Conditions, principles of social coexistence, and respecting the personal rights, copyrights, and intellectual property of the Intermediary and third parties. Neither the user nor the Client is prohibited from providing illegal content.
7. Use of the Website means any action by the Customer that leads to the Customer becoming familiar with any content posted on the Website.
8. Product promotions organised via the Website cannot be combined, unless the terms and conditions of a given promotion state otherwise.
9. Contact with the Intermediary is via email at kontakt@manetta.pl , on Facebook, and on Instagram. Additionally, the client may contact the Intermediary by mail, sending correspondence to the Intermediary's registered office address.

III. GLOSSARY

The expressions used in these Regulations mean:
Customer - a consumer within the meaning of Article 22, Index 1 of the Civil Code, on whose behalf the Intermediary purchases goods from the Seller.
Broker - Adekly Limited Liability Company with its registered office in Poznań (61-806), Święty Marcin 29/8, NIP 7831933850, REGON 542311252, KRS 0001185741.
If you wish to withdraw from the sales contract, please contact us to confirm your returns address.
Please do not return goods to the following address:
61-806 Poznań, ul. Święty Marcin 29/8 (the parcel will not be accepted)

Seller - an entity that sells goods and has its registered office in a third country.
Intermediation service - a service provided by an Intermediary in accordance with the principles set out in these Regulations.
Commission – includes remuneration corresponding to the difference between the amount paid by the Client to the Intermediary’s account and the amount transferred to the Seller as payment for the goods on behalf of the Client and shipment to the address indicated by the buyer, which is due to the Intermediary under the intermediation agreement, as well as for the Intermediary taking over part of the seller’s obligations related to product liability; the amount of the commission depends on the type of goods and ranges from 35 to 65% of the amount paid by the consumer.
Amount due to the Seller - the amount including the price of the product and transport costs.
Consumer Rights Act - Act of 30 May 2014 on Consumer Rights (Journal of Laws, item 827, as amended).
VAT - tax on goods and services imposed on import in accordance with the Act of 11 March 2004 on tax on goods and services (Journal of Laws 2016, item 710, consolidated text).
Working day – one day from Monday to Friday, excluding public holidays.
Contact form – an interactive form enabling Clients to contact the Intermediary.
Order Form – an interactive form available on the Intermediary’s website enabling the placement of an Order, in particular by adding Goods to the electronic basket and specifying the terms of the Agreement.
Goods – movable items available on the website that are the subject of the Intermediation Agreement concluded between the Client and the Intermediary.
Distance contract – a contract concluded between the Intermediary and the Client as part of an organised system of concluding distance contracts, without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of conclusion of the contract.
Intermediation agreement – ​​an agreement concluded between the Intermediary and the Client as part of an organised system of concluding distance contracts, without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of conclusion of the agreement.
Sales Agreement – ​​an agreement concluded between the Customer and the Seller as part of an organized distance contracting system, without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the agreement. An intermediary acts as an intermediary between the Customer and the Seller.
Electronic service – a service provided electronically by the Intermediary via the Website.
Order – a declaration of intent of the Customer submitted via the Website, using the Order Form, aimed at concluding the Brokerage Agreement, specifying in particular its terms and conditions, as well as the type and quantity of the Goods, the method and cost of delivery, the form of payment and the Customer’s data necessary for the performance of the agreement.
Website – the website of the Intermediary available at manetta.pl.
Payment method - the method chosen by the Customer to pay for the order.

IV. SCOPE OF THE BROKERAGE SERVICE

1. As part of the intermediation service provided by the Intermediary, the Intermediary, on behalf of and for the benefit of the Client, on the basis of the power of attorney granted to him, orders goods from the Seller and pays the fees related to the delivery of the goods to the Client.
2. The intermediation service is provided on the basis of specific arrangements between the Parties.
3. By placing an order, the Customer declares that they grant the Agent a power of attorney to order the goods on the Customer's behalf and to pay the price and shipping costs to the Customer's address on the Customer's behalf. The Agent is authorized to act only within the scope of the power of attorney granted to them.

V. OBLIGATIONS OF THE PARTIES

The Intermediary hereby declares that in connection with the provision of intermediation services in the sale of goods from foreign sellers, the Intermediary assumes some of the obligations arising from the provisions of Polish law, incumbent on sellers of goods:
a) provides the Customer with the necessary information and coordinates the process regarding the right to withdraw from the sales contract,
b) conducts and examines complaints regarding the goods,
c) is liable under warranty for defects in the goods,
d) provides, at the customer's request, instructions for use of the goods and all necessary documents related to the goods in Polish.

VI. INSTRUCTIONS FOR STARTING THE INTERMEDIATION SERVICE

1. The Client submits an instruction to the Intermediary to initiate the brokerage service for a given product via the Intermediary's website or contact form. Submitting an instruction to initiate the brokerage service is deemed to constitute the Client's express consent to commence the brokerage service.
2. After receiving the instruction to start the intermediation service, the Intermediary sends the Client:
a) confirmation recorded on a durable medium,
b) information that, in accordance with the Consumer Rights Act, in order for the intermediation service to be performed within 14 days from the date of conclusion of the contract, the Client's express request in this respect must be recorded on a durable medium,
c) information that the Client loses the right to withdraw from the contract if the Intermediary commenced the intermediation service with the express consent of the Client, who was informed before the commencement of the service that after the Intermediary has fulfilled the service, the Client will lose the right to withdraw from the intermediation contract,
3. The Intermediary provides the Client with full information regarding the final price of the service, including all costs, and a description of the main features of the service. This information is available on the Intermediary's website.
4. When submitting an order to initiate the brokerage service via the Intermediary's website, the Client provides the Intermediary with the following information in the form: first name, last name, email address, delivery address, and telephone number.
5. The Customer places an order after reading the content of these Regulations and accepting their provisions.
6. The Intermediary is obligated to provide the Customer with confirmation of the distance contract concluded on a durable medium within a reasonable time after its conclusion and before the commencement of the service provision. This confirmation shall include information about the main features of the service, including the subject matter of the service and the method of communication with the consumer.
7. The Intermediary shall initiate the intermediation service immediately after receiving payment for the service from the Client and sending the Intermediary an express request to perform the service within 14 days from the date of conclusion of the contract.
8. The intermediation service is deemed to be performed when the Intermediary places and pays for the order with the Seller.

VII. DELIVERY OF GOODS

1.The ordered goods are delivered to the address provided by the Customer when placing the order to start the intermediation service.

2. The Intermediary declares that the Seller will deliver the ordered goods within 60 business days from the date of the sales agreement. If the customer does not receive the goods within the specified time, the Intermediary will place another order with the Seller or refund the funds.

3. The Intermediary informs that orders placed between January 24 and February 25 may have an extended delivery time, up to a maximum of 90 days from the date of dispatch of the order.

4. Parcels are shipped from outside the European Union by the Seller. The Customer is the importer. The Customer is responsible for any import taxes.

5. The Consumer receives information from the Intermediary about the shipment of the parcel and its tracking number, which allows it to be tracked. Each shipment is a registered shipment.

6. The Customer is obligated to report non-delivery of a package no later than 100 days from the date of shipment. In the event of withdrawal from the contract, the Customer is obligated to return the goods at their own expense within 30 days.
The intermediary has the right to withhold reimbursement until the goods have been returned or confirmation of their dispatch has been provided.
Failure to collect the shipment does not constitute a return.

7. If the shipment is not delivered for reasons beyond the control of the Agent (e.g., incorrect address, inability to contact the courier, failure to collect the shipment from the collection point), the Agent has the right to re-ship the shipment to the Customer within the agreed period of 60 business days from the date of shipment. The Customer cannot request a refund before this period expires, unless the Agent consents.

8. Courier Delivery. If delivery is not possible due to incomplete address information or the recipient's absence, the shipment may be temporarily held at the local GLS courier center. In this case, the recipient must contact GLS directly to confirm the delivery address or arrange a pickup location. The seller cannot do this on the customer's behalf. When contacting GLS, please have the tracking number available. This number is automatically sent in an email from our store after the parcel is shipped. This number allows for tracking and identification in the courier's system. GLS contact details: +48 468 148 220.

9. For international shipments, the final delivery method (courier company, delivery method) may differ from the Customer's preference when placing the order if the supplier deems an alternative method faster or more efficient. The Customer accepts that due to the nature of international logistics, the final delivery method may change.

VIII. PAYMENTS

1. Payment covering the value of the order referred to in point III below is made on a prepayment basis before the Intermediary starts providing the services.
2. Payment may be made at the Client's discretion by transfer to the Intermediary's bank account, via the Google Pay, Apple Pay, Blik payment service, or by payment card.
3. The value of the order given each time for the goods consists of the amount due to the Seller and the Commission due to the intermediary.
4. All prices listed on the Intermediary's website are expressed in the selected currency.
5. At the Client's request, the Intermediary issues an invoice without VAT, in accordance with Article 113 paragraph 1 of the VAT Act, and transmits it electronically, to which the Client consents.

IX. RETURN OF GOODS BY THE CUSTOMER

1. Within 30 calendar days from the date of receipt of the goods, the Customer may submit to the Intermediary a declaration of return of the goods purchased from the Seller, which is equivalent to withdrawal from the contract.

2. Return address:

Recipient: Liu Changxing
Street: No. 2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409
City: Yiwu
Postal code: 310000
Province: Zhejiang
Country: China

or

Recipient: Wang Maoqin
Street: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District
City: Ningbo
Postal code: 315100
Province: Zhejiang
Country: China
Phone: +86 15314571683
Each time, after receiving such a declaration, the Intermediary will confirm to the Client the fact of its receipt and the correctness of the Seller's address.

3. The Customer is obligated to return the goods to the Seller no later than 14 calendar days from the date of submitting the declaration of withdrawal from the contract. To expedite the refund process, the Customer may send the Agent proof of shipment.

4. Refunds will only be made after the Intermediary receives confirmation from the Seller that the goods have arrived intact and as described. If any damage or missing items are found, the Seller may refuse to accept the return and no refund will be issued.

5. The Intermediary shall refund the payment using the same method of payment as used by the Client, unless the Client expressly agrees to a different method of refund that does not involve any costs for him.

6. The return declaration can be submitted electronically. To meet the deadline, it is sufficient to send the declaration before it expires.

7. The customer bears the costs of returning the products to each Chinese Seller separately.

8. The Customer shall also bear all possible costs and customs formalities related to the return of the goods in the destination country, including fees required for delivery of the shipment to the Seller.

9. If the Customer does not return the goods within 14 days from the date of submitting the return declaration, the right to withdraw from the contract expires and no refund is due.

X. COMPLAINT PROCEDURE

1. In order to facilitate the Customer's complaint process, the Intermediary assumes the Seller's liability for any non-conformity of the goods purchased by the Customer with the contract. Complaints may be submitted by the Customer via email to kontakt@manetta.pl or by letter to the Intermediary's address. The Intermediary will respond to the consumer's complaint within 14 days of the complaint being filed.
2. If the goods are inconsistent with the contract, the consumer may demand their repair or replacement (Article 43d of the Act of 30 May 2014 on consumer rights).
3. The Intermediary undertakes that, in the event of a consumer's request referred to in paragraph 2, it will generally replace the goods with defect-free ones. It will do so within a reasonable time from the moment the consumer informs it of the lack of conformity of the goods with the contract, and without undue inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer purchased them. The costs of replacement, including, in particular, postage, transportation, labor, and materials, will be borne by the Intermediary.
4. The complaint referred to in paragraph 1 will be considered based on information about the nonconformity of the goods with the contract and photos documenting it provided by the Customer, without the need to send the goods to the Seller or Intermediary. If necessary, in the event of a request for a replacement, the Intermediary will collect the goods from the Customer at its own expense. The Intermediary reserves the right to request the return of the complained product for physical verification if the photos provided by the Customer do not allow for a clear determination of the defect.
Complaint processing may be delayed until the goods have been received and inspected. This applies in particular to cases where the reported defect may result from product use, improper fitting, or mechanical damage occurring after delivery.
5. The consumer is not obliged to pay for normal use of the goods that were subsequently replaced.
6. The consumer may submit a declaration requesting a price reduction or withdrawal from the contract when:
a) the Intermediary refuses to replace the goods, or the replacement of the goods does not satisfy the consumer’s right to demand that the goods be brought into conformity with the contract, or the lack of conformity of the goods with the contract persists despite the actions taken by the Intermediary to bring the goods into conformity with the contract,
b) the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without prior recourse to protective measures in the form of a request for repair or replacement of the goods,
c) it is clear from the Intermediary's statement or the circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without excessive inconvenience to the consumer.
7. The intermediary shall refund to the consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 7 days from the date of receipt of the consumer's declaration of request for a price reduction.
8. The consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial. It is presumed that the lack of conformity of the goods with the contract is material.
9. If the lack of conformity with the contract concerns only some of the goods delivered under the contract, the consumer may withdraw from the contract only in respect of those goods, and also in respect of other goods acquired by the consumer together with the non-conforming goods if the consumer cannot reasonably be expected to agree to retain only the conforming goods.
10. In the event of withdrawal from the contract, the consumer must immediately return the goods to the Intermediary at the Intermediary's expense. The Intermediary will refund the consumer the price immediately, no later than 7 days from the date of receipt of the goods or proof of their return.
11. The intermediary shall refund the price using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of refund that does not involve any costs for him.
12. In the event of noticing any irregularities related to the operation of the Intermediary's website, the Client is entitled to report this fact by sending an e-mail to the following address: kontakt@manetta.pl or by letter to the Intermediary's business address.
13. The Client has the right to file a complaint regarding the intermediary's provision of intermediation services. Complaints may be submitted by the Client via email to kontakt@manetta.pl or by letter to the Intermediary's address.
14. The Customer's report should include the Customer's address details, name and surname, as well as a precise indication of the irregularity to which the report relates, together with the justification for the report.
15. The Intermediary will respond to the received notification within no more than 14 days from the date of its receipt.
16. All complaints regarding payments should be reported to the entity responsible for executing the payment, i.e. the bank or other entity through which the funds are transferred.

XI. EVALUATION OF THE INTERMEDIARY, SELLER AND ORDER FULFILLMENT

1. The Customer may review the performance of the concluded contracts and the goods sold by the Intermediary and the Seller on the manetta.pl website. The review is completed by completing a special form available on the website.
2. Ratings submitted by the Customer are public and visible to other Customers.
3. Only verified customers can post reviews on the manetta.pl website.
A verified customer is a consumer who has verified his or her email address and purchased the product about which he or she wishes to post a comment.
4. Comments are subject to automatic moderation in the form of a filter that allows for the blocking of indecent content that violates generally applicable legal provisions.

XII. PERSONAL DATA PROCESSING

1. Personal data are processed in accordance with the provisions of the Act of 10 May 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000, as amended).
2. By providing personal data, the Client consents to their processing by the Intermediary in order to properly provide the service.
3. The Customer must update the data entered into the registration form. Data updates should be made by changing the relevant information in the Customer's account.
4. The Client may also consent to the sending of commercial information via electronic means. If such consent is granted, the Intermediary is authorized to send this content to the Client electronically.
5. Personal data provided in the application and/or registration form will be processed and administered by the Intermediary.
6. The Customer has the right to access the content of personal data and the right to request their correction, supplementation or deletion under the terms specified in Articles 32-35 of the Personal Data Protection Act.

XIII. COPYRIGHT

1. The Intermediary's website is a work within the meaning of the Copyright Act and all copyrights are owned exclusively by the Intermediary.
2. The Intermediary declares that all materials posted on the Intermediary's website, including text, photo and graphic materials and their arrangement, constitute the intellectual property of the Intermediary or third parties.
3. The Intermediary excludes the possibility of copying, reproducing, modifying, distributing or otherwise commercially exploiting the materials owned by the Intermediary, referred to in paragraph 1, without the prior written consent of the Intermediary.

XIV. TECHNICAL REQUIREMENTS

1. In order to use the Intermediary's website, the Client must have a computer or other terminal device with access to the Internet.
2. To use the Intermediary's website, it is required to enable cookies. Disabling cookies prevents the Client from fully using the Intermediary's website.

XV. CHANGES TO THE REGULATIONS

1. The Intermediary reserves the right to make changes to these Regulations, of which it will inform immediately, i.e. no later than 14 days before the changes are introduced, on the website.
2. The Intermediary will inform about the fact of making changes to the Regulations by posting information about the changes on the website and publishing a unified text of the amended Regulations and indicating which of the existing provisions of the Regulations have been changed.
3. The Regulations may be amended at any time, in particular for important technical, legal and/or organisational reasons, without the need to justify these reasons.
4. The Client's use of the Intermediary's services after the amendments to the Regulations enter into force is tantamount to acceptance of the introduced changes.
5. Any changes to these Regulations come into effect within 14 days from the date of their publication on the website.
6. Changes to the Regulations after submitting the Instruction to launch the intermediation service do not affect the manner of its implementation.

XVI. FINAL PROVISIONS

1. These Regulations are made available to Customers free of charge, in a manner enabling their acquisition, reproduction and recording of their content.
2. These Regulations are available on the website in the Regulations tab.
3. Communication between the parties takes place electronically. The Intermediary will send information to the Client via email to the address provided during registration.
4. These Regulations come into force on the date of their publication on the website.
5. If one provision of these Regulations is or becomes ineffective, this shall not affect the validity of the remaining provisions. In place of the ineffective provision of these Regulations, a rule that most closely reflects the purpose of the invalid provision and these Regulations as a whole will be applied.
6. Any disputes arising from the provision of services by the Intermediary will be resolved amicably, and in the event of failure to reach an agreement, they will be resolved by a common court of competent local and material jurisdiction.
7. Polish law shall apply to all legal relations arising from these Regulations.
8. In matters not regulated in these Regulations, generally applicable provisions of law shall apply.

XVII. OUT-OF-COURT DISPUTE RESOLUTION

If the Customer is a consumer and the complaint procedure does not bring the result expected by the Customer, the Customer may use:
a) an application for resolution of the dispute to the permanent consumer arbitration court operating at the Trade Inspection with a request to resolve the dispute,
b) an application to initiate mediation proceedings to the provincial inspector of the Trade Inspection (more information on the website of the inspector competent for the place of business of the Intermediary),
c) free assistance from a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., the Consumer Federation, the Association of Polish Consumers). Detailed information on the possibility for a Customer who is a consumer to use out-of-court complaint and redress procedures, as well as the rules for accessing these procedures, is available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

XVIII. LIMITATION ON RETURNS OF HYGIENIC GOODS

1. Pursuant to Article 38, point 5 of the Act of 30 May 2014 on consumer rights, the right to withdraw from a distance contract does not apply to the Customer in relation to contracts for products delivered in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery.

2. The products covered by the above limitation include, in particular, underwear, swimwear and other goods that come into direct contact with intimate areas, offered by the Intermediary.

3. These products are delivered in sealed foil packaging. If the packaging is opened, tampered with, or damaged, the Agent is not obligated to accept the return, and the Customer loses the right to withdraw from the contract.

4. By making a purchase, the customer accepts the above conditions and acknowledges that once the sealed packaging has been opened, the goods cannot be returned.

XVIII. GIFT CARDS

1. The Manetta.pl store offers gift cards in the following denominations: PLN 50, PLN 100, PLN 200, PLN 300, PLN 400 and PLN 500.

2. Gift cards can only be used for purchases in the manetta.pl online store.

3. Each card has a unique code that must be entered in the "discount code" field when placing the order.

4. The gift card is valid for 12 months from the date of purchase. After the expiration date, the card expires and any unused funds are forfeited.

5. The Card cannot be exchanged for cash – in whole or in part – and is non-refundable.

6. If you cancel an order paid for with a gift card, the funds will be restored to the card if the card is still active.

7. The gift card can only be used once (it cannot be split across multiple orders). If the order value is less than the value of the gift card, the difference is forfeited.

8. In the case of an order with a higher value than the card, the difference must be paid using one of the available payment methods.

9. The card can be transferred to another person – it is not assigned to a name.